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TERMS AND CONDITIONS
Information Collection By registering, customers voluntarily choose to provide their Personal Data required for contracting, updating, or canceling services offered on this site, including: purchases in the virtual store, contacts with customer service, and others. Personal Data collected will be subject to automated processing and incorporated into electronic personal data records, of which Satryani is the owner and responsible party. The data obtained and used by the site, as well as by contracted partners, are part of this policy.
Use of Information Personal information provided by customers is used to identify the user audience, their profile and purchasing habits, for management, administration, service, expansion and improvement of products and services; for adapting services to users' preferences and tastes; for creating new products and services; and for sending operational and commercial information through traditional and/or electronic means.
Satryani Commits To: Promptly correct any changes related to the User's Personal Data upon notification by the User. Not disclose, under any circumstances without prior authorization, the email of internet users who register on pages requiring personal data — such as account pages, chat, forums, emails and others. Enable internet users to cancel, at any time, the delivery of informational material previously requested. Not commercialize or disclose customer data for purposes other than site actions. Satryani adopts as policy the commitment not to disclose information about access performed by its users, unless obligated to do so by court order or in strict compliance with legal norms. Satryani maintains confidential the private registration data of its users, only revealing them to third parties where there are no legal prohibitions, by court order, or with authorization from their holders. Satryani may occasionally record data files called 'cookies' on the user's computer to personalize navigation and improve the browsing experience.
Order Cancellation Due to Carrier Loss Cancellation and payment refund requests due to order loss by postal services or third-party carriers will be processed within 30 calendar days from opening the request. Payment cancellation or refund will only be made if the carrier has not delivered the order within this timeframe.
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